Courier Services

1. The uAfrica Site is merely a platform aimed at providing Subscribers with access to multiple Courier Services. The Courier Services are performed by the Courier/s and not by uAfrica.
2. In this regard, you acknowledge that the performance of the Courier Services is subject to the terms and conditions of the Courier performing the Courier Services, a link to which can be found on the Website. You hereby undertake to familiarise yourself with the terms and conditions of the Courier chosen by you to perform the Courier Services and undertake to comply with the terms thereof.
3. Orders placed on Online Stores are automatically imported into uAfrica in real time and the waybill and tracing information updated on the Online Store. All information for Courier Services in relation to Goods not ordered on an Online Store, must be manually uploaded to uAfrica’s systems.
4. You hereby warrant that all information provided by you for the purposes of the completion of the waybill and carriage of the Goods is accurate. You also acknowledge that the tracking information provided by uAfrica is the tracking information as received from the Courier performing the Courier Services.
5. It may so happen that there is a delay in the order information being imported into uAfrica, the order information not being imported into uAfrica at all or the information being incorrectly uploaded to uAfrica’s systems resulting in delayed and/or missed orders. Whilst this does not occur often and we endeavour to ensure that it does not, you agree that uAfrica shall not be liable for any Losses incurred as a result of there being a delay in order information being imported into uAfrica, order information not being imported into uAfrica at all or information being incorrectly uploaded to uAfrica’s systems.
6. It shall be your responsibility to ensure that:the Goods are properly, adequately and appropriately prepared for shipping;the uAfrica waybill is printed and provided to the Courier with the Goods, both in the required number (four waybills per parcel) and in the required format, for purposes of delivery. uAfrica specifically reserves the right to charge an administration fee in the event that the Courier is provided with any waybill other than a uAfrica waybill or not provided with the required number of uAfrica waybills, for any reason whatsoever. In the event that a manual waybill is used to ship a parcel, uAfrica will take no liability in assisting clients with support to track the waybill, ensure successful delivery or assist with billing related queries. uAfrica also has the right to cancel a user’s account or deny them access to the uAfrica platform if they state that they are unable or unwilling to print the uAfrica waybill;that you keep one signed copy of the waybill / manifest when the driver comes and collects the parcel as proof of collection. This document will be required in order to assist with any delivery queries or disputes as proof of handover; andthat if you have a parcel that will not fit into the standard courier vehicle, that you will have to arrange for a special truck collection by contacting uAfrica Support or arranging it directly with the relevant courier company. Each courier has their own terms, but we advise that parcels bigger than 50cm x 50cm x 50cm or a length of one meter require a special truck pick up. The dimensions submitted to the courier system are only used for rate purposes. Adding a “collection note” when fulfilling on the uAfrica platform is also advised.
7. In addition to the administration fee that may be charged by uAfrica in the event of any failure to comply with the requirements of clause 4.6.2, a failure to comply with either of the abovementioned requirements may result in the Goods being damaged or lost or the Goods not being delivered, a delay in the delivery of the Goods being experienced, an inability to track the status of the delivery and/or Losses being incurred by you as a result thereof.
8. You acknowledge that as uAfrica does not perform the Courier Services, uAfrica has no control over and shall not be liable for any Losses incurred as a result of:partial or non-delivery of the Goods;any delay in the delivery of the Goods or delivery of the Goods otherwise being defective;the loss, theft or damage of the Goods;incorrect or incomplete tracking information being supplied by the Courier;any delay in the Courier providing the tracking information;any failure on the part of the Courier performing the Courier Services to arrange insurance cover for the Goods (see clause 7 below); andany reputational damage suffered by you for any reason whatsoever.
9. Notwithstanding the aforegoing or anything to the contrary contained in these Terms and Conditions, uAfrica endeavours to ensure that the Couriers provide a quality service at all times and will endeavour to assist in resolving any queries or disputes that may arise between you and the Courier/s in relation to the Courier Services.
10. If you require any additional information pertaining specifically to the shipment of the Goods, we urge you to contact the Courier performing / requested to perform the Courier Services, directly.